9. Claims and actions against us in connection with you or your books
Effective Date: 1st January, 2026
Dealing with claims against us
We will pass on to you any complaints we receive about you or one of your books as described in How you must handle customer complaints. However, if anyone, including (but not limited to) a customer, any regulator, HMRC, couriers or any third party rights holder, makes a claim or takes any kind of action against us in connection with:
Your books, their importation to the UK and their supply through the Readerama Sites.
Content you have uploaded to or otherwise distributed through our systems, including but not limited to your Bookseller profile, your book listings, your communications with Bookbuyers, advertising, and any omissions or inaccuracies in such content.
Things we have or have not done in reliance on information you have provided (or omitted to provide) to us, including our exercise of rights you have granted to us.
Things you have or have not done including but not limited to any breach of these terms and our policies (a third party claim), then you must, at our option and as we request, either help us defend or deal with the third party claim or defend or deal with it on our behalf, in each case at your own expense. If we ask you to defend or deal with a claim on our behalf, you must get our prior written agreement before settling or compromising it or attempting to do so.
Compensation for claims against us
You must pay us an amount (calculated on a full indemnity after-tax basis) equivalent to any liabilities, fines, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and any tax liabilities or third party charges such as brokers’ fees) and all interest, penalties and legal costs and all other reasonable professional costs and expenses (associated liabilities) we incur arising out of or in connection with any third party claim.
Our total liability to you is capped at the greater of £100 or total commission paid on your transactions in the last 12 months.