Legal

1. Vendor Registration & Approval

• Application Process:
   All prospective vendors must complete a detailed registration form, providing essential business information, tax details, and banking information. Each application will be subject to review, and approval is required before any product listings are published.
• Verification:
   Vendors may be asked to provide additional documentation (e.g., business licenses, proof of identity) to ensure compliance with Canadian regulations and marketplace standards.

2. Product Listings & Content

• Accuracy & Completeness:
   Vendors must provide truthful, complete, and up-to-date product information. This includes product descriptions, pricing, images, specifications, and any other relevant details.
• Compliance:
   All products must adhere to Canadian laws and industry standards. Listings should not contain misleading or false information.
• Prohibited Items:
   Listings for counterfeit goods, illegal products, or items that violate intellectual property rights are strictly prohibited. Vendors are responsible for ensuring their products do not infringe on any third-party rights.
• Updates:
   Vendors must promptly update product information in case of changes in pricing, availability, or any other pertinent details.

3. Commission Structure & Fees

• Fee Structure:
   Vendors agree that a percentage commission will be deducted from each sale made through the platform. The specific commission rate and any additional fees (such as listing or transaction fees) will be outlined in the vendor agreement.
• Payment Terms:
   Payments will be remitted to vendors on a predefined schedule (e.g., weekly, bi-weekly, or monthly) after deducting the applicable commission and fees. Vendors are responsible for any taxes arising from their sales.

4. Order Fulfillment & Shipping

• Responsibility:
   Vendors are solely responsible for processing and fulfilling orders in a timely manner. This includes accurate inventory management and prompt shipment.
• Shipping Guidelines:
   Vendors must adhere to the shipping standards established by readerama.com, including using reputable carriers and providing tracking information to customers.
• Communication:
   In the event of delays or issues with order fulfillment, vendors are required to inform both the customer and marketplace support promptly.

5. Returns, Refunds & Customer Service

• Return Policy:
   Vendors must comply with the overall marketplace return policy. This includes handling customer returns, processing refunds, or facilitating exchanges in a fair and timely manner.
• Customer Service:
   Maintaining high-quality customer service is crucial. Vendors are expected to promptly respond to customer inquiries and resolve any disputes amicably. Poor customer service or repeated complaints may result in account review or suspension.
• Dispute Resolution:
   Any disputes between vendors and customers will be managed according to the platform’s dispute resolution process. Vendors agree to cooperate fully during any investigation of policy violations.

6. Quality Control & Compliance

• Product Quality:
   Vendors are required to maintain a high standard of quality for all products offered on the platform. This includes ensuring that items are as described, properly packaged, and free from defects.
• Intellectual Property:
   Vendors must ensure that all products listed are their own or are offered with the appropriate licenses and permissions. Any violation of intellectual property rights can result in immediate removal of listings and account suspension.
• Compliance Audits:
   Periodic reviews may be conducted to ensure adherence to marketplace standards. Vendors found in violation of policies may face penalties or termination of their vendor privileges.

7. Account Suspension & Termination

• Policy Violations:
   Failure to adhere to any of the policies outlined herein—including misrepresentation of products, poor customer service, or repeated non-compliance—may result in temporary suspension or permanent termination of the vendor account.
• Notice & Resolution:
   Vendors will be notified of any policy violations and given an opportunity to remedy the issue before further action is taken, except in cases of severe or fraudulent behavior.
• Outstanding Orders:
   In the event of termination, vendors are responsible for fulfilling any outstanding orders and processing necessary refunds according to the marketplace’s return policy.

8. Modifications & Updates

• Policy Changes:
  readerama.com reserves the right to modify these policies at any time. Vendors will be informed of significant changes, and continued use of the platform after such changes constitutes acceptance of the updated policies.
• Feedback:
   Vendors are encouraged to provide feedback regarding these policies to help improve the marketplace experience for all users.

9. Acceptance of Terms

By registering as a vendor on readerama.com, you confirm that you have read, understood, and agree to abide by these vendor policies. Compliance is essential for maintaining the integrity and quality of our multi-vendor marketplace.