Terms & Conditions

2. Becoming a User on the Readerama Sites

How to apply and our agreement with you

         You can sign up to become a User of the Readerama Sites here. To create an account you will need to choose provide an email address and password. As part of the application process you will be asked to accept these terms. If you do not accept these terms you have no right to access or use the Readerama Sites.

To be a User you need to:

• be 18 years old or over
• have signed up to an account with us
• have the capacity and the rights to carry out your transaction(s) as buyer or seller
• use the Readerama Sites for your personal use only, to buy and sell second-hand books. You must not use the Readerama Sites for professional purposes as a business and/or as a trader, nor attempt to sell anything other than books
• Agree to these terms
• Be habitually resident in the UK

During the sign up process:

• You and we agree to only use and disclose the other’s confidential information as necessary for making and considering your application and to comply with the restrictions relating to protection of confidential information contained in these terms.
• As far as you have access to the Readerama Sites you agree to comply with all relevant restrictions on use of the Readerama Sites as stated in these terms.
• Please note that the provisions in clause 13 (Other important terms) shall apply to any disputes concerning your application.
• If you wish to sell books you will also need to set up a Stripe account.

An agreement between you and us governed by all of these terms will come into force when we accept your application.

Your warranties about the information you give

You represent and warrant that:

• You are, and will remain, established in the UK.
• The information you provide to us in connection with your application to become a User is complete and accurate and you will promptly notify us of any changes to it and keep your User profile you create on our Account interface up to date.
• Any documents you submit to us to support your application or in response to any request from us at any time are either genuine documents or true copies of genuine documents.

Our right to verify information you give us

We may at our option at any time require you to provide us with reasonable evidence that any information you have given us is true and up to date and that such information and your behaviour is in compliance with these terms. Such information includes (but is not limited to) information in connection with your application to become a User, in your User profile and in the listings for your books. We can suspend or restrict individual listings until you have supplied this evidence and end this agreement if you do not comply with this requirement.

You permit and instruct us to collect information about you and in connection with your performance of this agreement (including without limitation the books you list on the Readerama Sites) and disclose it to tax or other governmental or regulatory authorities as required by law or for compliance with our legal obligations.

Our communications with each other

When we accept your application to become a Bookseller we will give you access to our Account interface. We will contact you via your email address to tell you about customer orders, questions, cancellations and complaints and also other things about our service, such as changes to these terms and our policies. We may also contact you via telephone, the Account Interface or other methods.

To contact us please email us at [email protected] wherever possible, but we may also give you other ways of contacting us. Before contacting us, you may want to look at the How it works page and the FAQs.

All communications must be through Readerama

Our current functionality does not allow direct interaction between Bookseller and Bookbuyer. We therefore act as intermediary and facilitate this interaction. If you wish to communicate something to a Bookbuyer who has ordered with you through the Readerama Site please email us at [email protected]. We will inform you of any enquiries received about your books through the Readerama Site. This helps us to keep a full record of all communications in relation to any transaction in case there are any disputes.

Your use of our systems

You may only use our Account interface and the other computer systems that support, operate and comprise the Readerama Sites for listing and selling your books and communicating with us as envisaged in these terms. You warrant that you will not attempt to set up a direct relationship with another User and/or attempt to take communications or sales outside of the Readerama Sites.

You agree to use all reasonable security practices to prevent unauthorised access or damage to our systems. These practices include but are not limited to:

• Making sure any devices you use to access our systems have up to date anti-virus protection and not introducing any viruses into our systems.
• Ensuring that your log-in details and passwords for our systems:
• are not shared between Users; and
• are changed as and when prompted by us.
• Telling us immediately if you think that log-in details or passwords are being or may be used in an unauthorised way or that our security has been compromised in any other way.

Except as permitted by any applicable law which prohibits exclusion, you must not:

• Attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of our systems in any form or media or by any means.
• Attempt to de-compile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of our systems.
• Access all or any part of our systems to build a product or service which competes with them.
• Use our systems to provide services to third parties or allow or assist third parties to access our systems.
• Create multiple accounts to evade punishment or avoid restrictions.

Creating your Bookseller profile and listing books on the Readerama Sites

If you wish to sell books you must create a Bookseller profile on the Readerama Sites. Once you have done this you can create listings to sell your books on the Readerama Sites through your Account interface.

To list a book you can either scan the ISBN barcode on the back of the book or enter the ISBN manually. This will prompt our system to create a profile of the book which you should check and confirm is correct. Should the ISBN barcode not register a profile you should manually input the ISBN number which will then require you to take a photo of the front cover of the book. For further details on how to list a book please refer to the How it Works page. We do not allow books without an ISBN.

You represent and warrant that you will:

• Only create listings for books which are not prohibited books (as set out in our Prohibited books policy (which can be found at the bottom of these terms).
• Only list books which comply with all applicable legislation and regulations affecting their manufacture, sale, packaging and labelling and do not infringe third party trade marks or other intellectual property rights.
• Only list books which are already in the UK at the time of their sale to Bookbuyers.

You must ensure that your Bookseller profile, information about the book and the listings for your books:

• Comply with our Acceptable use policy, which bans things such as obscenity and defamation.
• Are in the English language and are clear and comprehensible.
• Do not include anything which would encourage or allow customers to contact you directly, such as email or social media contact details, website addresses or other links. We reserve the right to remove such information.
• Do not use any search engine optimisation techniques which breach search engines’ guidelines or involve deception, including but not limited to keyword stuffi

You cannot list fake, stolen or unauthorised or prohibited books

You may only list books on the Readerama Sites that are authentic, true originals or true copies, authorised for sale and that have been paid for by you or gifted to you. You must be able to verify that your books are authentic, authorised for sale, not stolen, and not counterfeit or unauthorised copies. If we ask you to, you must promptly provide us with genuine and conclusive documentary evidence showing that you are authorised to sell your books on the Readerama Site. We can suspend a listing for a book or terminate this agreement under clause 7 (Suspension of listings, termination of this agreement and disputes) if you fail to comply with any requirement of this clause.

Pricing books, Readerama commission, delivery charges, payment methods

How you price your books is entirely up to you and you can change the price for your books at any time using the Account interface. To help you set your price, please refer to clause 5 (Set your price) on the How it Works page. Please allow a reasonable time for revised prices to be displayed on the Readerama Sites. If your book has not sold for a certain amount of time, we may notify you and recommend that you consider repricing the item.

Once you have set your price, please enter it on the Readerama Site. Our systems will then calculate for you how much you will receive should the sale be successful. This calculation will include the price of the book less our commission. Our commission is calculated automatically based upon 5% of the sale price plus £0.75 per book to cover administration fees.

The Bookbuyer will be charged the book price shown on the Readerama Sites at the time they submit their order, which will consist of the price the Bookseller chose for the book (and any other discount they allow) plus any delivery charges based on the Bookbuyer’s preferred delivery method. The total amount the Bookbuyer must pay will be made clear to the Bookbuyer at checkout.

Readerama’s chosen third party payment service provider is Stripe Inc through its UK subsidiary, Stripe Payments (UK) Limited, a licenced electronic money institution in the UK which is authorised by the Financial Conduct Authority to process payments. All Booksellers are asked to set up a Stripe account as part of the set up process and must complete the Stripe identity checks and comply with any and all verification requirements. Stripe will process all payments.

Once a Bookbuyer has purchased a book(s), payment will be processed by Stripe; funds are allocated by Stripe to the Bookseller’s connected Stripe account balance. Once delivery of the book is confirmed by the chosen courier and 48 hours have passed without issue reported by the Bookbuyer, Readerama, acting as the Bookseller’s agent, will notify Stripe to release the funds to the Bookseller’s connected Stripe account.

Because Stripe charges a small handling fee on each transaction, we’ve set a minimum withdrawal amount to help you keep more of your earnings. You’ll be able to withdraw your funds once your balance reaches £20, and each withdrawal must be at least £20 (“the Minimum Withdrawal Amount”). This way, you won’t lose too much to fees on small transfers. Please note that Stripe accounts don’t earn interest.

Your responsibilities as a Bookbuyer

When you buy a book through the Readerama Sites you agree that you will:

• Provide accurate and up-to-date delivery details and ensure you or someone on your behalf is available to accept delivery or pick up from a locker within the specified timeframe.
• Check the package promptly on receipt and notify us of any issues within the time limits set out below.
• Only use the Readerama Sites to purchase books for your personal use. 
• Not attempt to contact the Bookseller directly outside the Readerama Sites.
• Treat Readerama staff and other Users respectfully and not use abusive, threatening or offensive language.

If you fail to comply with these responsibilities, we may:

• Suspend or permanently disable your account.
• Remove reviews or other content you have posted.
• Withhold any Bookbuyer Protection (including refunds) if your claim is dishonest or abusive.